Shipping
When does it ship?
We pack daily; the courier picks up next business day. Tracking lands in your inbox the moment it's booked.
Do you ship outside Malaysia?
Not yet. Phase one is Malaysia only. Sit tight.
Phone number — why?
Phone helps with delivery — never used for spam.
Returns
Something arrived wrong or broken.
If the product is damaged upon arrival, tell us within 7 days with a photo and we'll arrange for a replacement. Damaged goods will need to be delivered back to us and we'll bear the cost of returns. Your replacement will be delivered after the damaged goods have been dropped off for returns! Please attach cost of returns and order ID to contact@ffg.my.
Can I return matcha I just didn't like?
No. If the product has gone bad however, we'll take full responsibility. Yell and we'll make it right.
How do refunds land?
More info on this in our Refund Policy.